Knowledge base

Welcome to Infomaniak Network's support centre, you will find the answers to the most frequently asked questions below.

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Category : Mailing List [0]

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How do you create a form so that visitors to my site can subscribe to one of my mailing lists?

Go to your admin console, under MAILING LIST > Mailing list. You will find the various mailing lists you have. Below click the link Create forms for ... » Read the rest

Hosting » Mailing List » All

How do I use the "mailing listâ? tool and the options for it? What is a moderator or a subscriber?

The email chat tool, found on your admin console in the Mailing List menu, allows you to set up a list of members, with subscribing/unsubscribing opti... » Read the rest

Hosting » Mailing List » All

When adding / deleting, etc. in the Discussion list tool, is it normal to get automatic messages in English?

It is normal to get these automatic messages in English. For instance, they inform the owner of an email address when they are added to a discussion l... » Read the rest

Hosting » Mailing List » All

Is there a limit to the number of email addresses that can be added to a discussion list?

Yes, there is a limit. It's 120,000 email addresses per list in this case. » Read the rest

Hosting » Mailing List » All

Can I change the sympa@mydomain.com email address used by my mailing list?

Sorry, no. This email address is generated automatically when a discussion list is created and cannot be customised. This is to standardise management... » Read the rest

Hosting » Mailing List » All

Can I send an attachment using your mailing list tool (mailing list)?

Yes, it is possible to send your newsletter with an attachment using the mailing list tool. You need to send your email from a software or from the We... » Read the rest

Hosting » Mailing List » All

Does the mailing list tool manage addresses that are no longer valid? Is it possible to find out which address has generated a returned email?

The mailing list tool manages errors which occurred during transmission. It shows, in the list of subscribers to the list, found on the admin console ... » Read the rest

Hosting » Mailing List » All

How can I recover the archives for my mailing list using the "Sympa? mailing list system?

To recover the archives for your mailing list, you just need to follow the procedure described below from the address of a subscriber to the mailing l... » Read the rest

Hosting » Mailing List » All

Each time I send mailings via the mailing list tool, I keep on receiving "WARNING: bounce rate too high in list" type messages or similar to these, what should I do?

The mail invites you to clear the mail addresses sending back too many returns ("You should delete bouncing subscribers") . This happens when the bou... » Read the rest

Hosting » Mailing List » All

How can I avoid sending re-subscription sent to a subscriber following his unsubscription from the Mailinglist, using the admin console?

It's only possible when the order to delete a subscriber is sent by email. QUIET DELETE listname address@mail.xyz Note that these orders must be sen... » Read the rest

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