Knowledge base

Welcome to Infomaniak Network's support centre, you will find the answers to the most frequently asked questions below.

Search by key words

Find 90% of your answers right away with the key word search:

Category : Security [0]

Filter by sub-category

To refine your search, click one or more sub-categories below:

Page 1/4 Next page »

How can I get SSL for my hosted site? How can I get a static IP? Is it possible to add this option later?

When you request the SSL option, you'll automatically get a static IP. Your site will be accessible using the HTTPS address (https://www.domain.com) a... » Read the rest

Hosting » Security » All

How can I obtain/install an SSL certificate and an intermediate certificate from an official body?

-You need to generate a CSR on your console http://admin.infomaniak.ch under Administration, SSL configuration, Generating a request.Send the CSR you ... » Read the rest

Hosting » Security » All

How and why should I disable my virus scanner/firewall temporarily?

If there is a problem sending/receiving email for example, disabling virus scanning software/firewalls allows you to make sure that these are not caus... » Read the rest

Hosting » Security » All

How can I change all my passwords (change the password for email addresses, FTP accounts, MySQL accounts, etc)?

Here is how to change the different passwords, including if you have forgotten one and we have sent it to you by email. You will also see how to assig... » Read the rest

Hosting » Security » All

How can I change the password you've sent me, the one for the main account for access, i.e. the password for the webmaster@.. address?

We only provide the password for the "webmaster" email account, an account that will allow you all the rights on the admin console. To change this p... » Read the rest

Hosting » Security » All

How can I protect a directory using a password ? How does the "directory protection" tool work?

On our hostings, the .htaccess file creation to protect directories is simplified with an assistant. In the administration console of your domain, go ... » Read the rest

Hosting » Security » All

What should I do if I get the message "Malicious site! There is a warning that the website is a malicious site and it has been blocked on the basis of your security preferencesâ? when I go to my website.

The following advice also applies if you get the message STOP! This Website Can Harm Your Computer!" or if you have noticed an unknown iframe* or anyt... » Read the rest

Hosting » Security » All

What type of SSL certificate corresponds to your servers?

It's Apache-ModSSL » Read the rest

Hosting » Security » All

Do you supply shell access ?

We don't provide "shell" access, either in ssh or in telnet for reasons of security. This way no customer has a system account. The interest in acce... » Read the rest

Hosting » Security » All

Are the Infomaniak servers protected against being exploited and hacking? What guarantee does Infomanial offer its customers?

Our work consists of providing a quality hosting service and therefore it is largely in our own interests to react extremely fast to the diverse attac... » Read the rest

Hosting » Security » All

Page 1/4 Next page »

Online support

Email support